3 Things You Can Do to Get Your Customers Gabbing

Word of mouth is right down the street, at the corner of Extra Mile and Hard Work. Meet you there?

Want to Know What Your Customers Really Think? Try Working Side by Side With Them to Solve Problems.

Microsoft sends its developers to work with customers to build technology that solves their biggest pain points.

Do This One Thing Before You Start Building Your Business

If you haven't gotten in front of your customer base and received feedback, you should.

When a Client Rips You on Social Media, Respond Like Kathy Griffin’s Attorney.

The epitome of professionalism is keeping your composure when an irate customer is bad mouthing you in public.

Why Henry Ford’s Most Famous Quote Is Dead Wrong

If Ford had asked people what they wanted, would they really have said 'faster horses?'

Twitter CEO Asks Users How They’d Improve the Platform

Jack Dorsey copied Airbnb's Brian Chesky's approach of crowdsourcing advice for his own company.

Airbnb CEO Asks Twitter What His Company Should Launch in 2017

He's received more than 1,000 ideas so far. Here are some of them.

How You Can Take Advantage of Twitter’s New ‘Customer Feedback’ Tool

This new tool allows brands to privately solicit feedback from customers. How will this benefit you?

You Never, Ever Want to Run Your Business Like Gogo

Selling people something that surprises them when it works is no way to cultivate customer loyalty.

7 Ways to Use Negative Customer Feedback to Beat the Competition

You can learn a lot about -- and how to improve -- your company from unhappy customers.