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Optimize Your LinkedIn Profile to Produce More Leads

When people discover your LinkedIn profile, you obviously want to make a great first impression–and if you include the right information, they’ll be encouraged to contact you. Here are some simple but powerful ways to enhance your profile. . Headline. You can include 128 characters in your Headline. This is the first thing people see, so be creative and use keywords. Consider including a call to action. . Summary and Advice for … [Read More...]

Winning Ways to Keep Blog Readers Up on Industry Trends

Staying up to date in an industry that’s constantly shifting isn’t easy, but being aware of changes as they happen can keep you ahead of the curve, according to Yael Grauer of verticalreponse.com.   And, even more important to us business blog content writers, our readers, whether or not they’re inclined towards the “trendy”, like to feel they’re keeping up with the trends. Grauer offers ten suggestions to business owners and professionals who … [Read More...]

10 Google Maps Tips You Probably Didn’t Know

Give this a read, even if you're already a power user. … [Read More...]

Seven myths about driving results

One of the most challenging aspects of any customer program is taking action on results. Here are seven myths that can get businesses distracted from driving the most effective business results: It’s a fad.  Customer experience is increasingly becoming more and more a part of how companies do – or should do – business. You need a huge team to pull off a CX program.  CX teams come in all shapes and sizes, and sit … [Read More...]

Good values spark good customer service

Customer service is something that is a reflection of corporate values. Good service is a reflection of good values. When an employee says that management makes it easy to do what’s right, it means they are teaching employees to put customers first and, most importantly, backing it up by example. Organizations whose cultures place a premium on doing what’s right are organizations for which employees want to work and customers want to … [Read More...]

Latest IT News

Jony Ive Named Apple’s Chief Design Officer

Jony Ive, the man responsible for many of Apple’s breakthrough designs, is now the company’s chief design officer.

Nestlé Taps On-Demand Deliveries

Nestlé is getting a big lift from customized Web orders for its still and sparkling water brands Poland Springs, Perrier and Pure Life.

Mexico City Cabbies Protest Against Uber

Hundreds of taxi drivers protested in Mexico City to demand that authorities crack down on the popular ride-hailing service Uber, which responded by offering free trips throughout the day.

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